Common Installation Errors

This guide addresses the most common issues users encounter when installing the Digishift theme for the first time.

Before You Begin: Critical Check #

• Are you using WordPress.com? If yes, you cannot upload the Digishift theme. WordPress.com has restrictions that do not allow for custom themes like Digishift. To use Digishift, you must have a self-hosted WordPress.org installation on your own web hosting account.

Error 1: “Stylesheet is missing” #

• The Problem: After clicking “Install Now,” you receive an error: The package could not be installed. The theme is missing the style.css stylesheet.
• The Cause: This almost always means you are trying to upload the incorrect .zip file. You likely downloaded the “All Files & Documentation” package instead of the theme’s installable file.
• The Solution:
  1. Go to your ThemeForest Downloads page.
  2. Find your Digishift purchase.
  3. Click the Download button and select Installable WordPress file only.
  4. Use this new .zip file for the installation.

Error 2: “Are you sure you want to do this?” #

• The Problem: After selecting your file and clicking “Install Now,” you see a message asking, "Are you sure you want to do this?"
• The Cause: This can have two primary causes:
  1. Incorrect File: You are uploading the wrong .zip file (see Error 1).
  2. Server Limits: Your server’s file upload limit is too low for the theme file.
• The Solution:
  • Solution A: Ensure you are using the correct Installable WordPress file only as described above.
  • Solution B: Contact your web hosting provider and ask them to increase the upload_max_filesize and post_max_size settings in your PHP configuration. A value of 32M or higher is recommended.

Error 3: The “White Screen of Death” #

• The Problem: After activating the theme, your website displays a blank white screen instead of your site.
• The Cause: This is typically caused by your server hitting its PHP memory limit. Themes like Digishift require sufficient memory to run properly.
• The Solution: You need to increase the PHP memory limit for WordPress.
  1. Contact Your Host: The easiest method is to contact your hosting provider’s support and ask them to increase the PHP memory limit to 256MB.
  2. Do It Yourself (Advanced): If you have access, you can edit the wp-config.php file in your website’s root folder via FTP. Add the following line of code right above the line that says /* That's all, stop editing! Happy publishing. */:phpdefine( ‘WP_MEMORY_LIMIT’, ‘256M’ );
  3. Host-Specific Guides: Many popular hosts have guides on how to do this:
     • Increasing memory limit for Bluehost
     • Increasing memory limit for GoDaddy
     • Increasing memory limit for HostGator

Error 4: File Automatically Unzips on Download #

• The Problem: Your computer is automatically extracting the .zip file after download, leaving you with a folder that cannot be uploaded to WordPress.
• The Solution: Simply right-click on the extracted theme folder and select “Compress” or “Zip” to create a new .zip file. Use this newly created zip file for the upload.